Our Services

Design. Deploy. Deliver

Experience a new level of service and support

We understand that our clients are often under pressure to implement their supply chain technology projects on-time, on-budget and with limited internal  resources.  Equally, successfully implementing and integrating new technology systems requires care and attention. 

Every employee in TrakCel is dedicated to your success  by providing the very best client services and support. With  extensive industry exposure and experience and a deep understanding of supply chain challenges, we will address your technology needs on time, every time.

Requirements specification


The User Requirements Specification (URS) is the first critical phase in every project. This phase enables all parties, working together,  to develop and document the overall Clinical requirements in exacting detail. 

Services include:

Supply chain process review
Process Design
Workflow Design
Deviation Mapping
QA/QP process approvals
Audit Reporting needs
Project Management

Workflow implementation

Review. Design.

Our clinical process team configure TrakCel's integrated workflow engine  to implement the each workflow exactly in line with your documented Sample Collection, Logistics, Manufacturing  and Regulatory requirements.


- Collection and Pack-out
- Cold-chain Logistics
- Chain of Custody  / Identity
- Manufacturing processes
- Materials management
- Audit and Batch reporting
– Deviation management
– Drug Delivery

Enterprise integration


Every Clinical Enterprise expects each application to integrate seamlessly with other relevant applications in their technology landscape. TrakCel's design ensures seamless, real-time interoperability with your other Clinical enterprise applications.

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Recent and ongoing integration examples include:
- NetSuite
- Oracle / JD Edwards
- Panasonic LabAlerts
- Miltentyi
- eQMS
- Logistics (various)

Validation Support Services


The TrakCel team actively supports requirements capture and provides comprehensive testing services accumulating in delivery of a validation pack for the solution. The validation pack also incorporates regulatory and GAMP5 science-based risk assessments.

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Compliant Hosting Services

Your Technology Partner

Our Compliant Hosting Services enable customers to gain the benefits of the TrakCel solution, without requiring the internal resource and skills to implement and support a compliant hosting environment.  

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User training


TrakCel Training Services provide in-depth, interactive, hands-on courses to ensure everyone in your supply chain has the knowledge to implement
and operate TrakCel to deliver your therapies in a safe and scalable way. All training is tailored to your requirements including delivery at your desired locations in the format that best addresses the intended audiences.

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Technical Support Services


Successful technology systems require care and attention and depend on reliable, knowledgeable and timely responses to your issues. With extensive insight to supply chain challenges and service level agreements designed to meet your needs, our support team is your partner for continued success with your TrakCel solution.

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Find out more.

Get in touch today and discover why leading Trial Sponsors, Developers and CMOs are selecting TrakCel to manage their clinical supply chains.

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