So, reflecting on the merits of an interactive remote audit – it was very efficient to host a remote audit. It required less resource from TrakCel as no security passes, guest Wi-Fi vouchers or food and drink were required. Quality Assurance did not need to set up an audit room and back room with paper records and files, which meant there was no resource needed post-audit to re-archive records or shred printed SOPs. Not printing SOPs and records was a big time and paper saving!
It is worth noting, as the audit host sharing my screen during review of all procedures, allowing the auditor to read, scrolling down and answering any questions, I was virtually 100% reliant on the scribe for communications back to the team; so a two-person team is essential for smooth running.
The audit team and SME’s from TrakCel were still able to establish a personal connection with the auditor, although meeting face to face does allow for more social interaction and sharing industry anecdotes over lunch and making a coffee, which always makes an audit more interesting for me. From the auditor’s perspective the time to travel and cost to stay for several nights was avoided. This is a significant factor as budgets get squeezed. Both our auditors were UK based, but the time difference may present an issue for a US west coast client, so a remote audit may not always be practical, unless you can agree to work outside of core hours.
Overall, if time zones permit, I’ll definitely be encouraging future auditors to consider an interactive remote audit!