TrakCel have found that creating bespoke user roles increases usability and reduces errors and training burden whilst assisting with data control.
User adoption is a critical consideration for a developer planning to implement a digital Cell Orchestration Platform (COP). With supply chain stakeholders spread over a wide range of companies, user roles and also varying in terms of the frequency with which they use the system. In order to keep adoption high and therefore the data and the processes complete and moving without issue but without incurring high training costs it is critical that the system is intuitive for each user to get into, view the information that they need, understand the tasks that require their attention and how to complete them.
TrakCel’s COPs OCELLOS and OCELLOS Lite are designed with the end user in mind to help to ensure that they are easy to use and drive best adoption, minimize training costs and help reduce errors. As such, our OCELLOS solution uses custom ‘personas’ or ‘user roles’ to customize what each user sees when they log into the system. These could be standardized roles such as a healthcare provider as in OCELLOS Lite, or they could be a bespoke role that has been developed to match a client’s organisation, supply chain partners or processes.
User roles are an important part of the user experience as they mean that the notifications, dashboards and tasks that an individual sees are specific to them, meaning they can identify and act on relevant data more easily and efficiently. But these roles don’t only benefit user experience, they are also important in data protection and in setting system permissions.
User roles allow you to decide exactly what information a user has access to and the processes that they are able to perform in the therapy journey and the system. This means that you can confidently give limited access to third parties such as manufacturing or logistics partners to allow them to process their steps in the supply chain without sensitive data ever being disclosed or leaving your system.
Users can also be grouped together in teams or functions, allowing them more flexibility in how tasks are managed within the system. For example, if a user is part way through completing a task for a patient but is then absent or unable to finish it, the nominated manager of the team can easily transfer the task to another team member without interrupting the audit trail or delaying the therapy journey unnecessarily. Users can also be paired with locations, both from the point of view of where they operate from but also the local network of partners that they deal with. All of this helps to reduce the need to scroll through unnecessary menu options and run the risk of making an incorrect selection.
There are many other benefits that can be leveraged using bespoke personas, such as managing team tasks, linking certain users to specific sites or process groups, or even facilitating quality or process checks that require independent, ‘blind’ verification of decisions taken within the therapy journey.
Our teams have 10 years of experience configuring user personas to help address client supply chain challenges, why not get in touch to discuss how we could help you manage your therapy supply chain?
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Article by TrakCel Marketing Team - 5 Jul 2022