Support and Professional Services
TrakCel’s team of advanced therapy professional service advisors will guide the discovery, delivery and implementation of your cellular orchestration project. Find out more about how we can support you on your journey.
Our expert team pride themselves on offering a best in class service. OCELLOS is the only Enterprise Orchestration Solution currently supporting more than 20 clinical trials and commercial therapies across the globe, the team have a broad skillset and range of experience. Why not review our Customer Service Report and Stats from 2022, or take a look at our User Stories for an overview of some of the clients that the team are supporting.
This is the TrakCel Experience
Discovery
TrakCel's Engagement Managers will lead stakeholders through a Discovery Phase in which our Product Advisors and Business Analysts will consult with you to identify the optimal module combination and supporting integrations required for your therapy's journey. They will speak to you about current and future needs for your entire therapy portfolio to ensure that you get a solution that is tailored to your current needs and will scale up with you as you grow.
Delivery
Following Discovery, our team will progress into the Delivery phase in which the identified modules will be configured to support your therapy's unique needs. During our partnership, the TrakCel team will closely partner with your team to ensure a collaborative approach to finalizing your process and delivery progress. At this point, the workflows and support mechanisms that will help to drive your therapy processes will be configured. The teams will be in contact regularly to review progress and ensure everything runs in line with the delivery plan.
Implementation
TrakCel assures the quality of the final solution by thoroughly testing during the entire lifecycle of delivery; including product development, platform design and solution configuration. This underpins, and can be leveraged during your validation and implementation phase, during which, TrakCel will partner with you to ensure your team are trained and OCELLOS ready in advance of the agreed system live date.
Quality & Compliance
TrakCel is committed to ensuring quality and compliance in everything we do. Through our robust Quality Management System, TrakCel conforms to key quality principles and is aligned with the requirements of ISO9001:2015. TrakCel ensures Product Quality, Patient Safety and Data Integrity through a combination of global regulatory requirements, privacy and data laws and robust security requirements.
TrakCel Training
TrakCel Training Services provide in-depth and interactive courses to ensure every stakeholder in your value chain has the knowledge to operate OCELLOS to deliver your therapies in a safe and scalable way.
Support Services
Every single employee in our organization is committed to helping our clients achieve their personalized therapy objectives by providing best in class support. TrakCel provides 24/7 support 365 days a year with telephone support, dedicated self service client portals and a comprehensive knowledgebase of support articles.
The TrakCel Support Team
Chris Came heads up our customer service and integrations teams, ensuring that customers are able to continue to get the best out of their Orchestration Solution, even as their needs grow and change.
The team offer a range of support services from troubleshooting to user management, training and support with custom reporting and are on hand from deployment throughout the lifetime of your solution.
Want to get in touch with the team? You can reach the support helpline on +1-877-326-1208.
Tour our tomorrow, today
Request a personalized demonstration of OCELLOS by TrakCel